Why is the Crypto.com app so janky looking?

Seriously, for a company with apparently unlimited advertising budget, you think their app would look a bit more polished.

I downloaded the Crypto.com app today as a first time user, I’ve used a number of other exchanges but not this one. This app is like the uncanny valley of SaaS company apps. Everything “looks” polished like a standard tech company app, until you look too close – login links via email that don’t quite work with the Outlook inbox, redirects to the app have a 50% hit rate, the KYC process is SUPER sketchy looking.

Am I being overcritical? It makes me nervous to provide my PII and not to mention money to a company where the app looks half-baked.

View Source

41 thoughts on “Why is the Crypto.com app so janky looking?”

  1. Definitely the worst app I’ve used as well. I honestly couldn’t figure out how to buy crypto from it when I first started trading.

    Reply
  2. You know how people here keep saying that crypto today is like the early days of the internet? Well, Crypto[dot]com wants to give you a taste of what that was like.

    Reply
  3. I prefer coinbase app. More user friendly. I still use crypto.com and it took slightly longer to understand how everything is laid out but I did it because I use CDC to stake while I use coinbase to buy/crypto card

    Reply
  4. Is bc the prioritize over marketing – for example still no instant ach for pull for most people despite a blog in dec saying they are rolling it out. I like cdc and think they have a lot of potential but boy they are really pushing the limits of many clients.

    Reply
  5. The app really is shit, and I’ve been using it for years. I deal on Coinex sometimes and even their app is significantly better. Loads quickly, don’t need to go to a different page and come back to wallet for balances to update etc.

    Its getting a bit worrying tbh. Doesnt show concern for the long term, just getting max users in short amount of time then what, running away?

    If the app isn’t overhauled in the next 6 months or so Im taking my 6 figure staked sum and moving elsewhere.

    Reply
  6. I also use different exchanges and apps and the coinbase ones (normal and pro) have the best user experiences. That is what is even weirdo with the UX design of the crypto.com. The click paths to get to some points feel ‘unnatural’.

    But… In the end doesn’t matter that much for me, because what crypto.vom is offering with it’s card and lending

    Reply
  7. I have to manually push a bank transfer if I want to continue using their “plappform”. They want me to use my debit card during a 30 day ‘zero cost’ promotion. First two worked, third one kept failing.. Fisher Price of ramps is CDC

    Reply
  8. It takes a long time to load too, although they recently improved this. A few months ago, it took 60 seconds to load your account info.

    Reply
  9. I think it is because it’s a hybrid app which makes it less optimised for both type of devices. They can definitely spend on native apps.

    Reply
  10. Compare it with like bybit and tell me if you would put that app on any person that isn’t big into tech.

    It’s probably all about making it look simple and easy to use.

    Reply
  11. Binance has that same ‘stimulation overload’ look to it. From a pure design perspective I much prefer Coinbase’s sleeker look.

    Reply
  12. Sometimes you go into a screen (buy and sell screens) and the screen contents scrolls off the top. The only way back is to kill the app and do it again (and sometimes, again and again).

    Reply
  13. Another funny part about crypto.com is you can’t trade crypto on crypto.com only on the app. A company with .com in their name yet you can’t use their product on the .com

    Reply
  14. There is a difference between the normal crypto(dot) com app and the Crypto(dot)com Exchange App. The exchange app is really smooth, was confused about the other one too at first, but I’m not sure if the exchange App is available in the US, I’ve heard not yet

    Reply
  15. I was surprised at first as well. You would think a pleasant, functioning design would be nice since their app is all they have. They don’t even have a desktop version like coinbase.

    Reply
  16. I haven’t had any issues with crypto.com. in fact when I had questions they answered almost immediately. I’m sticking with them.

    Reply
  17. You know what I did? I installed app, made my verification, purchased 100 of CRO and uninstaled… as I saw their UI I better forget I own something and maybe some day in future, Ill be glad for this movement, but I feel the same

    Reply

Leave a Comment