So i had bought ledger device for storing my crypto off of an exchange from the official website, to my surprise the seal of the box had been broken and i saw fingerprints on my ledger device, i immediately contacted the shipping service dhl to ask them on how this happened. Turns out the customs have the full rights to open any package for investagatin purpose, since its a security device it shouldn’t be opened by anyone else, they even have good technology to scan and examine it externally but still they opened up the seal to check inside and i do not trust to send any Crypto assets to my ledger device because as far as i know it might be tampered with or has been compromised, i can just assume that it hasn’t and simple have to trust my goverment that they didn’t do anything to my device. What do you think? Can they have so much authority to mess with the citizens privacy? They can simply break open the seal of a security device like ledger?
contact ledger and see what they can do, customs open packs randomly so it’s unlikely they will open another one, or get one from authorized reseller
Send it back, regardless of if it was customs. Send it back and get a new one, make up an excuse if needed, just get a new one, it isn’t worth the hassle. I read a story on Reddit before of how someone bought a used one from eBay but “factory reset it” as such and it was still recovered by the previous owner, get that shit out and get a new one.
Which country are you in? Are you somehow in India?
You can send back to ledger (have to pay postage) to and then but a new one. I’d do this regardless of assurances.
I know because I did this.
Just hope they don’t lock your bank account for having the audacity to dump your government’s currency into this threat to their monetary system.
Contact ledger and get that shit replaced. I wouldn’t trust it.
99% should be fine, the ledger software also tries detects if some fishy was done with the hardware.
However, we don’t buy a hardware wallet for 99% security, I would contact them and ask for a new one.
Seal was broken?
[Ledger deliberately chooses not to use anti-tamper seals on its packaging. These seals are easy to counterfeit and can, therefore, be misleading.](https://support.ledger.com/hc/en-us/articles/4404389367057?support=true)
Do not use it at all! Even on the Ledger site it tells you not too. Start the return/exchange process and get a new (sealed) one.
I would have to assume that the ledger integrity has been compromised.
I doubt customs would have tampered with it in such a way?
Sucks ass but it’s always better being safe than sorry. Especially if you have a considerable amount of crypto.
Edit: Customs use gloves so to find fingerprints is concerning.
If you are going to be paranoid about it, how much effort (the russians, chinese, etc) would it be to get an insider into the factory that manufactures the devices.
scary stuff, eh.
Honestly I would ask for a new one. It is just not worth the risk and the stress.
If the seal and packaging is broken always return.
Damn, bet that was disappointing.
Best case was a customs agent dicking with you deliberately.
Worse case something dodgy done to it.
See if Ledger will take a return as you ordered direct from them.
Send it back. Never ever use a device that has the tampered seals broken or peeled up. Trust me. You don’t want to build a nest egg or get a nice profit and some bozo at DHL steals it all away from you.
Damn sounds scary af i just ordered mine too hopefully the same shit doesnt happen sorry to heat that OP but better safe than sorry return ASAP
Return it and get a new one. Better to get a Trezor next time.
If In doubt – throw it out!
I got the Titan ELLIPAL I like it looks like a phone with the screen. supposedly it’s air gapped, but I found out it’s made in China and I’m a little worried about back doors tbh.
of course customs can do that, are you this stupid? Jesus Christ. Otherwise we can just start shipping bricks of cocaine and laundered cash in ledger boxes.