EDIT: Today I learned what FUD is, and tbh I’m not really sure if I fully understand. **This is NOT intended to be a FUD post.** I’m a casual, I don’t do this often, I was just asking whether this is actually a problem or not. So I’m sorry if this post came off in any particular manner, that was NOT my intent.
I set up my Coinbase account late ~~2020~~ **2021**, had it verified with my driver license and everything, put some money in, bought some bitcoin, etc. Probably about once a month or so I’d drop a few bucks in there, put it on BTC, and walk away.
Today, I go to trade with the money that I put in my account earlier this week. App is glitching, won’t let me use that money, only wants to use money straight from my checking account. Okay, I’ll message support.
Support then tells me, in writing, that my account is unverified. When I question what happened to my previous verification, they say that they only know that my account is currently unverified.
I then ask **why has my account been allowed to trade, if the identity of the user behind the account has not been successfully verified?** Which to me, is a pretty important question to answer.
Literally just got told “please [verify] again” on repeat, complete deflection, refused to even speculate on why an “unverified” account could trade. Then they closed the conversation.
So my question to y’all is, is this kind of a big deal? Like, if it turns out Coinbase actually let trades go through on an account that their own systems state is “unverified”, that their own support staff have stated in writing were never verified, within the United States, is that something the SEC/FTC/other government agencies might be interested in finding out?
I do have [screenshots]( of the conversation. Regardless of whether or not this is a big deal, Coinbase has revealed to me that their technical systems are not trustworthy, and I have just sold all of my BTC and am waiting for everything to settle before withdrawing and closing my account.
Thanks y’all, appreciate all of you, just figured I’d let y’all know that is some FUNNY BUSINESS and see if it’s worth doing anything about.